Privacy policy

Last updated: 15. 10. 2026

Controller

The controller of your personal data is Chladiarenstvo PINGUIN s.r.o., Slovenského raja 176/9, 053 11 Smižany, Company ID 547 930 25. Contact: info@chladiarisnv.sk, +421 903 920 482. We have not appointed a data protection officer.

What we process and why

• Inquiry form – name/company, phone, e-mail, type of customer, requested service and your message. Purpose: to reply to your inquiry and prepare a quote. Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR).
• IP address of the sender – stored with the inquiry to protect the form against spam and abuse. Legal basis: our legitimate interest in the security of the website (Art. 6(1)(f) GDPR).
• E-mail and phone communication – if you contact us directly, we process the data you send us for the same purpose.

Providing the data is voluntary, but without contact details we cannot reply to your inquiry. We do not use your data for marketing and we do not carry out automated decision-making or profiling.

How long we keep the data

Inquiries are deleted automatically 24 months after they are received, unless they lead to a contract (then we keep the data for the period required by accounting and tax laws). The IP address is erased after 30 days.

Recipients

• Websupport, s.r.o., Karadžičova 12, 821 08 Bratislava – web hosting and e-mail (processor).
• Google Ireland Ltd. (Gmail) – delivery of the inquiry notification to our mailbox; data may be transferred to the USA under the EU–US Data Privacy Framework.

We do not sell or otherwise share your data with third parties.

Cookies and third-party content

The public website does not use any cookies and no analytics or advertising tools. The map is provided by Google Maps and is loaded only after you click “Show map”; Google may then process your IP address and set cookies according to its privacy policy. Links to Facebook and SINCLAIR lead to external websites with their own rules. The administration area uses one technical session cookie for logged-in staff only.

Your rights

You have the right to access your data, rectification, erasure, restriction of processing, data portability and the right to object to processing based on legitimate interest. Write to info@chladiarisnv.sk. You may also lodge a complaint with the supervisory authority: Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk.